FAQ

What Currency do you charge?


All of our products are priced in Australian Dollars (AUD).




What payment methods do you accept?


We accept Visa, MasterCard, and Paypal only. We DO NOT accept American Express or Diners cards.




What if I need to change or cancel my order?


Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to hello@saintaj.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!




When will my order arrive?


Shipping details and time estimates can be found on the SHIPPING POLICY page. We provide “Express Shipping”as a flat rate. Please allow 1-2 working days to pack your order. If your location is more remote, you will be notified after purchasing, your tracking ID and estimated postage arrival. Please note your order can take up to 10 business days. There are some instances that are out of our control, this includes customs or courier delays which may affect your delivery time frame. Orders placed over a weekend or public holiday will be shipped the following business day.




Will I have to pay any taxes or duties on top of my order?


Regulations for import duties and taxes as they relate to international purchases made online vary from country to country. Please be aware that Saint AJ will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made, or if your product is seized by customs. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country. Import duties and taxes are not included in the item price or shipping costs.




What if the item I received is damaged or faulty?


We strive to ensure all items sold are of the highest standard and quality. We conduct a robust quality check on all our items prior to dispatching to our customer. However, if you have received an item with a manufacturing fault, we will happily replace it, as long as it has been returned within 10 days of purchase. Please contact us immediately at hello@saintaj.com so we can review the matter.




Is it safe to order from your online store?


Yes. Our system does NOT store any credit card details nor do we share your personal information with any third party.





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